Shaijal
Ellikkal

Managing end-to-end IT operations for a national governance initiative under the Public Investment Fund (PIF).

• ›Manage and maintain end-to-end IT infrastructure, ensuring high availability, performance, and scalability across the organization.
• ›Oversee network administration and implement robust network security measures, including firewalls, VPNs, and access controls.
• ›Administer and support the Microsoft 365 environment, including user management, security policies, and collaboration tools.
• ›Handle device and endpoint management using Microsoft Intune, ensuring compliance and security across all corporate devices.
• ›Develop and enforce cybersecurity policies, monitor threats, and implement proactive measures to safeguard organizational data and systems.
• ›Manage and support business-critical applications including Kayan HR, Oracle NetSuite, Zoho CRM, and Clockify.
• ›Provide IT support and troubleshooting for hardware, software, and network-related issues, ensuring minimal downtime.
• ›Lead IT projects, system upgrades, and technology implementations aligned with business goals.
• ›Monitor system performance, conduct regular audits, and ensure compliance with IT standards and best practices.
• ›Collaborate with cross-functional teams to optimize business processes through technology solutions.

• ›Responsible for managing the entire IT infrastructure within the mall premises.
• ›Ensured network connectivity, security, and efficient day-to-day operations across the mall.
• ›Handled IT services and support for internal office users — troubleshooting, maintenance, and technical assistance.
• ›Implemented interactive maps to help visitors navigate the mall.
• ›Set up digital signage displays for announcements and promotions.
• ›Installed people-tracking systems to monitor foot traffic.
• ›Conducted training sessions for mall tenants on IT systems and protocols.
• ›Managed access control systems and permissions.

Owned end-to-end IT delivery — research, infrastructure, cloud, ERP, ITSM, automation and digital transformation.

• ›Set up and managed cloud infrastructure (AWS, Azure, Google Cloud) for company websites and applications.
• ›Oversaw implementation of CRM and HRMS systems.
• ›Administered Microsoft Dynamics 365 ERP, Office 365, Google Workspace and business automation tools.
• ›Provided technical support and training for end users on all business applications.
• ›Coordinated with outsourcing partners to deliver SharePoint, websites, registration & ticketing platforms, event apps.
• ›Implemented IT Service Management with Freshservice and ServiceNow to optimise delivery and reduce costs.
• ›Built automated Power BI reports integrating data across multiple systems.
• ›Planned and deployed IT infrastructure: LAN, NAS storage, Active Directory, firewalls, WiFi, CCTV, access controls.

• ›Installed and configured computer hardware, operating systems and applications.
• ›Monitored and maintained computer systems and networks; diagnosed hardware/software faults.
• ›Set up new user accounts and profiles; handled password and access issues.
• ›Prioritised and managed many open cases simultaneously while testing new technology.
• ›Provided procedural documentation and reports.

• ›Installed and maintained computer systems and networks across the office.
• ›Set up workstations and peripheral devices; resolved hardware/software issues.
• ›Installed and configured software.
• ›Trained users on new software and tools.

• ›Built websites and web-based applications using PHP and MySQL.
• ›Analysed requirements, developed assigned modules and performed unit testing.
• ›Coordinated with development and testing teams; integrated modules and designed interfaces.